Frequently asked questions

Misplaced something? No worries - we can help! Spare part enquiries are handled by our service team. Please call them on 01454 326 568 or e mail customerservice@redkitebaby.com (mailto:customerservice@redkitebaby.com)and we'll get you back to new in no time!

We know waiting in all day can be frustrating! If there’s anything you’d like to ask, please call 01454 326 555 and one of our team members will be happy to help you track your delivery.

Our Downloads page includes instruction manuals covering dimensions, age suitability and assembly instructions. If your question isn’t answered there, please call 01454 326 568, or email customerservice@redkitebaby.com(mailto:customerservice@redkitebaby.com)

All items in the Red Kite Baby store are eligible for free shipping to Mainland UK. Locations outside Mainland UK may incur additional charges. Orders placed before 1 pm are dispatched same day where possible.

You’ll receive an email confirmation from Red Kite Baby once your order is placed and received.

Please call 01454 326 555 or email sales@redkitebaby.com, and have your confirmation email handy - we’ll assist you promptly.

Absolutely - all Red Kite products fully meet British and European safety standards and are rigorously tested.

All Red Kite products come with a 1 year warranty.

We strongly advise against hanging luggage from the handles, as it may shift the centre of gravity and cause instability. Our warranty does not cover the use of buggy boards.

We do not price match other retailers.