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We are happy to refund or exchange any unwanted item returned to us within 28 days of purchase (excluding delivery charges), as long as it is returned in its original state, unused and in original packaging. Proof of purchase is required.

Only goods purchased directly from Red Kite can be returned to us.

If you need advice before you return an item please ring us on 01454 326568. Please note any postage incurred by returning the item(s) to us will not be refunded. All returned goods must be accompanied by a delivery note (this comes with the delivery of your goods), with completed details on the reverse.

Returning by post: To return an item you should use your local postal service at your own cost. We recommend that you obtain a proof of purchase receipt. All refunds for items returned will be credited to the original payment card account.

Items should be sent in their original packaging, marked as “returned goods” to:

RED KITE RETURNS
34-35 LAVENHAM RD
BEECHES IND EST
YATE
BRISTOL
BS37 5QX

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Please note: The returns slip provided with the original order should be completed and included in the parcel. Failure to mark the parcel as “returned goods” may cause it to be held up and possibly lead to a delay in your refund being processed. If you wish to return any item that was purchased as part of a bundle, multi-buy, or other promotion, all items forming part of that promotion must be returned. The terms and conditions above do not affect your statutory rights.