Red Kite Guarantee

We will provide a full refund or exchange for any product that develops a manufacturing fault within 28 days of purchase.

 

If a product develops a manufacturing fault after 28 days but within one year, we will provide spare parts, a repair, or a replacement free of charge at our discretion.

• We will endeavour to provide matching fabric for repairs and spares; if unavailable, coordinating colours will be used.

• Where a spare or repair is uneconomical, we will offer a replacement product.

• Red Kite may inspect the product and verify the fault before providing a spare, repair, replacement, or refund.

• All Red Kite products are guaranteed for one year from the date of purchase.

 

The guarantee does not cover:

• Damage caused by non-domestic use

• General wear and tear (e.g. worn wheels, damaged rain covers, torn fabric)

• Deliberate damage, misuse, or neglect

• Products that have been modified, undergone unauthorised repair, or used non-approved spare parts

• Car seats involved in an accident (we recommend all car seats be replaced after an accident)

• Cosmetic damage

• Matching accessories (e.g. changing bags, cosytoes, raincovers etc)

 

We can provide spare parts and repairs for issues falling outside the scope of the guarantee. Prices are quoted individually – please contact our service centre for details.

Proof of purchase is required for all guarantee claims.